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National Statistics Logo. Handling complaints: monitoring the NHS complaints procedures.
England,Financial Year 2000-01
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The purpose of this web site is to provide detailed statistical information on the handling of written complaints. Information is provided for each individual NHS Trust and Health Authority in England for 2000-01.

Please Note: This website does not contain the most up-to-date NHS Written Complaints Statistics. It has been left as an archive for those people who wish to view the NHS Complaints statistics for the financial year 2000-01.

NHS Written Complaints Statistics for the financial year 2002-03 are available to download from the Hospital Activity Statistics website. Click here to visit the Hospital Activity Statitics website.

To access the data tables click on the numbers above or use the Index pages.
We hope that the information will be of interest to a wide audience, including the NHS, the public, researchers and the media.

Introduction and BackgroundIntroduction and Background
Summary of Main Findings- Hospital and Community ServicesSummary of Main Findings - Hospital and Community Health Services
Summary of Main Findings- Family Health ServicesSummary of Main Findings - Family Health Services
Data SourcesData Sources
Data QualityData Quality
Editorial NotesEditorial Notes
Index to tablesIndex to tables
AppendicesAppendices

Disclaimer Notice   |   © Crown Copyright 2001   |   Last Updated: 4 July 2003